| Review Date: 2008-12-01 08:13:38 |
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chloexcrystal
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Rating:  2
Comment: Ordered a sofa and loveseat in August 19,2008 and have yet to receive it. This is the worst service that I have ever received. Will definitely not shop here again. December 1, 2008Received my order two weeks ago and it is damaged again.
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| Review Date: 2008-11-13 07:03:45 |
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jtrotto
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Rating:  4
Comment: This item was backordered for several months and the merchant has not been able to give me any information. This was an item that was advertised in a circular so there should not have been a back order. The had no information. I would never order a large item from this merchant. Interestingly, as soon as I filed this review, the item was shipped within hours, although the company had no further information as to delviery other than that it was shipped.
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| Review Date: 2008-10-19 00:30:07 |
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TRISHNMVL
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Rating: 4
Comment: Part of my shipment from the factory arrived damaged. I called JCP on 9/3/08 and was told they would call for replacements from supplier. I never received replacements and was only partially refunded for damaged products. I am still due a refund on two broken items and for canceled salt and pepper shakers. Total due is almost $65.00 + tax. I am very unhappy about this online transaction!
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| Review Date: 2008-10-18 00:30:07 |
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granny54
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Rating: 2
Comment: Yesterday, after adding several items to the cart, I began to check out and entered the code given to have free shipping (since it stated that orders over $99. qualified for free shipping). After filling in all the information, I placed the order and was charged shipping after all. I could not go back to fix it since the order was confirmed. I am not happy since I ordered with the presumption that there would be no shipping charges. Would like the shipping charge to be removed.
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| Review Date: 2008-10-09 22:09:13 |
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hapytob
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Rating:  10
Comment: Good experience
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| Review Date: 2008-10-04 02:24:29 |
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abashkirov
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Rating:  6
Comment: my order:)
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| Review Date: 2008-10-03 03:05:06 |
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slysheis99
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Rating: 6
Comment: Was disappointed that you are unable to use coupon on online orders
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| Review Date: 2008-09-26 17:25:43 |
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portuguesa77
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Rating:  8
Comment: Some of the items I wanted were not available. I wished there were more options for narrowing down my search/browsing while I was shopping.
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| Review Date: 2008-09-24 18:49:39 |
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arthur.t.allen
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Rating: 6
Comment: Product was not of good quality. Had some splits in the wood. I Returned it to local JCP. Customer Svc. person said furniture only has a 7 day return policy. Thats absurd! I was not able to open it for several days, as I was out of town on a business trip. Then, after opening it, I thought maybe Id keep it, but ultimately decided a few days later that it did not meet my expectations. Fortunatley, the customer service person at the catalog counter at the Meriden, CT store waived the 7 day return policy and took it back. THANK YOU!
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| Review Date: 2008-09-23 03:53:46 |
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stacy.poplar
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Rating: 8
Comment: I would suggest JCPenney add a button on the order summary page (part of the order review process) to change the discount code before checkout. At this time, the only way to enter a discount code is at the beginning of the checkout process. Because JCPenney had emailed me two different codes (10% vs. free shipping), I wanted to apply each code to see which had the lower final price, after shipping costs were added. To do this, I had to start over and create two separate shopping bags. Other than that, JCPenney offers great values, helpful customer reviews, and excellent options to narrow searches in the online rug department.
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http://jcpenney.click-url.com/CHI/go/prcgrjcp0590199522chi/direct/01/