bit-tech Shopping: Instawares

Rating: 2

Comment: I wanted a $32 item but because they offering free shipping over $50, so I ordered a 20 dollar item I really didnt need. The Problem starts:First they did not specify there were going to be 2 separate packages, they only provided 1 tracking number. 1st item arrived in 2 days, WOW,what a lightning fast shipping! then I give them another week but no 2nd package. Finally I write them an email asking whats going on....they tell me that the item as been "discontinued" and theyre giving me a refund, no other options were offered. Could they have told me this before I sent them an email a week later? BUT OH WAIT! THE ITEM IS STILL BEING OFFERED THROUGH THE WEB SITE. I just ended up with a 20dollar worth of crap that I never wanted. I would consider this a SCAM. BUYERS BEWARE

Rating: 4

Comment: The photo of the microwave shelf I ordered was small, but depicted a nice-looking white shelf that might look appropriate in a home kitchen. They shipped it fairly quickly, however the product turned out to be a stamp-cut machine bent chunk of steel that had been lightly coated on only one surface with white paint -- the surface was already scratched. It came with two enormous shiny silver support flanges. No bolts, screws, or instructions. It was not at all suitable.When I asked for a refund, I was told that I would pay a 25% restocking fee and be responsible for return shipping. The item was $79, and it will likely cost me 25% of that to ship it back, so Im out fifty bucks.Instawares may be legally protected, but they have the ethics of street con men.Buyer beware.

Rating: 2

Comment: Two weeks after the expected delivery date, the order had not shipped, so I cancelled it. It has been six weeks since I cancelled the order, and I still do not have a refund. I keep contacting customer service, and they keep telling me it will five more days until the refund is processed. Do not shop here.

Rating: 2

Comment: STILL HAVENT RECEIVED MY ORDER. MY ORDER WAS EXPRESS ALSO 3 DAY AND ITS BEEN OVER 4 WEEKS. I AM UNABLE TO GET THROUGH TO CUSTOMER SERVICE AND ON ORDER STATUS IT SAYS ITS STILL PROCESSING MY ORDER. THEY ARE THE ABSOLUTE WORST ONLINE SITE EVER. I WOULD NEVER RECOMMEND ANYONE TO USE THEM. THEY ARE HORRIBLE!

Rating: 2

Comment: My credit card was charged the day I placed the order. 3 weeks later I tried to phone customer service having not received the product, could not get through within one hour. Submitted a case online. No response 5 days later. Now Im dealing with my credit card company to recover my losses.

Rating: 10

Comment: good experience - very good prices

Rating: 10

Comment: Easy to use. Very nice site.

Rating: 10

Comment: Purchase was very easy.

Rating: 6

Comment: The packaging that my merchandice was in did not protect it from damaging three of the plastic wine glasses. Should have been packed better.

Rating: 10

Comment: Very clear and easy to place order. Thank You!