bit-tech Shopping: Mercantila.com

Rating: 2

Comment: Terrible! I ordered a trampoline for my grandsons birthday on Sept 28. They promised it would be here in time. On the friday before his birthday they sent an email that there was some mistake and that the trampolines were on backorder and would be shipped in November. They blame it on the warehouse and are full of apologies, but the fact remains that they totally ruined my plans and left me up a creek.

Rating: 2

Comment: It took from May 10 until August 28 to get the product, get return auth, and ship the product back, then get credit. When the credit came, it was $50 less than the amount paid. They said it was restocking and shipping when the representative told me there would be NO restocking charge and NO return shipping. I did not use the product. Mercantilia is a SHISTER company and they will put the screws to you big time. DONT, repeat, DONT order nothing from them. You are in for a traumatic experience. Go to Google and type in Mercantila complaints.....Youll see

Rating: 2

Comment: This is the worst online merchant I have ever dealt with. I ordered a wine cooler, which arrived damaged (the handle was falling off and it was dented). I called immediately and someone took down the info. They never got back to me about picking up the item, despite five calls and numerous emails. I was then told that I had to provide pictures of the damage and that I was responsible for packing up this 200 lb. item. The shipper, who was supposed to unpack the thing, just dumped it at my door. Do not purchase anything from this merchant. It does not get worse than this.

Rating: 10

Comment: Great Customer Service and fast shipping

Rating: 2

Comment: I purchased a loft bed from mercantila.com. The company promised a special shipping price which included installation. The product was dropped off and never installed. They also promised a free lamp with the purchase which was never delivered and when asked - said they were all out of those lamps. Then when we installed the bed ourselves, one of the side planks was cracked. The company will not refund for the installation costs and we are getting a run around on the side plank replacement.DO NOT BUY FROM THIS COMPANY. Customer service is terrible!It appears that their company name is filled with bad reviews all over the internet. I also plan on contacting the BBB and the attorney generals office for the state of california. I understand people are thinking of starting class action lawsuits against Mercantila.

Rating: 10

Comment: Perfect transaction. No problems. I would recommend this company

Rating: 8

Comment: This piece of furniture is well made, very substantial and looks high end. I would definitely refer friends to your website.

Rating: 2

Comment: Ordered 2 nightstands on Feb 22nd, ship date was 3/18. Called Mercantila on 3/20 when had not received shipping confirmation and was told that item was back ordered and would be shipped on 4/10. Called on 4/10, and customer service representative was rude and gave me no information. Items arrived on 4/13. One of the two items was damaged. On 4/15, I contacted Mercantila and was asked to email pictures and information of the damage. I called them on 4/22 after not hearing back from them and was told they were working on resolving the issue. Called on 4/28 again after not hearing from them, and was told they were still tryting to resolve the issue with the manufacturer. As of now, its been over 9 weeks since I placed the order, I dont have my all the items for which they charged me at the time of purchase, and have a broken item in my home. I would not shop with them again.

Rating: 10

Comment: Order shipped on day placed. Good communication. Would recommend business to others.

Rating: 10

Comment: Ordered a pool cleaner and got delivery in 4 days. Very satisfied. Pricing was the best I could find online, and I got immediate email confirmation with a UPS tracking number. I would recommend this store to a friend (as long as you have a swimming pool!)