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LENOVO

LENOVO

http://www.lenovo.com/us/en/

Partner since 10/04/2005

Rating Rating 0 0 from 4 reviews

Address	3039 Cornwallis Road Research Triangle Park North Carolina, CA 27709 - US
Website	http://www.lenovo.com/us/en/
Business Hours
Sales Phone
Service Phone	866-458-4465
Sales Email
Customer Service Email

Payment Methods

US - American Express
US - CarteBlanche
US - COD
US - Cyber Cash
US - Diners Club
US - Discover
US - JCB
US - MasterCard
US - Money Order
US - Personal Check
US - Purchase Orders
US - Visa
US - Other
US - PayPal
US - Bill Me Later

US - Google Checkout
US - PayPal Pay Later
CA - American Express
CA - MasterCard
CA - Money Order
CA - Visa
CA - Wire Transfer
Intl. - Visa
Intl. - MasterCard
Intl. - American Express
Intl. - Discover
Intl. - Money Order
Intl. - Diners Club
Intl. - Wire Transfer
Intl. - PayPal

Special Features

Secure Ordering/Payment System (SSL/SET)
On-line Ordering Shopping Cart System
On-line Order Tracking System
Customer's Info is Confidential
Gift Services Available
Live Customer Representative
Available 24 hours a day
Multi-lingual WWW site
Paiement sécurisé
Panier d'achat en-ligne
Suivi de commande en-ligne
Informations clients confidentielles
Chèques Cadeaux disponibles
Service clientèle en direct
Disponible 24h/24, 7j/7
Site Internet multilingue

Shipping Methods

UPS/FedEx Ground
Priority Next Day
Standard Next Day
Ships to Canada
International
2-3 Delivery
Ship to APO/FPO

Return Policy

RMA Required
Restocking Fee

Review Date: 2008-04-08 07:41:23
eureka3	Rating: 2 Comment: My experience with Lenovo represents a new low. Ordered a product, system reported it would ship the next day. Called the next day, I was told it was backordered, it would take two weeks. Fine, though I was disappointed they did not contact me to let me know. Called in two weeks, I was then told it would be over 6 weeks from order date to receive a battery for one of their own computers! I canceled the order and am now 2 days into trying to confirm that the order is canceled. I am told the "team" responsible is working on it. Think twice before using this retailer. I miss IBM.
Review Date: 2007-06-19 17:39:00
thinkpad_review	Rating: 2 Comment: Companies make mistakes. How they recover from that mistake is what demonstrates a companys values.I am extremely disappointed by Lenovos utter incompetence in fixing the May 2007 Thinkpad T61 travesty.Along with thousands of people who ordered their laptops in May, I am still waiting (day 32) for a shipment. I am now informed of another 30 day delay, for a total of 62 days to ship a standard laptop. The estimated ship date has moved from May 29 to June 6, then to June 26, and now to July 19.A software glitch in Lenovos web ordering system dropped the May orders into a black hole, and Lenovo hasnt made good on its failure yet.Lenovo would have won my loyalty for life had they shipped me the standard configuration available in abundance in retail (identical config, except for a 160 GB drive instead of my 120GB).While Thinkpad is an excellent product, the Lenovo customer experience has been truly unsatisfactory (bad enough to get me to write this review).
Review Date: 2006-11-28 10:52:15
evanair	Rating: 2 Comment: I ordered a drive caddy with the item shown in stock. I was puzzled when I saw a SHIP date on the item for 2 full weeks later. When I called they said their policy was to show items in stock until they were 50 pieces short (huh?). I asked them to expedite the shipping, and they said they would if the part was not ready before the 2 week ship date. When I called to double check, they said they couldnt promise anything. Im now trying to cancel my order.
Review Date: 2006-09-12 08:09:04
west30capt	Rating: 2 Comment: I ordered an T60p on Aug. the 30th. My estimated shipping date was Sept. 11. I got an email pushing the date back to the 21st. Thats almost a month for Lenovo to satisfy my order. Talk about poor customer service. I have 5 days to accept the delay or cancel my order according to their email. I might cancel and get a Toshiba instead.