bit-tech Shopping: TrioComputers.com

Rating: 4

Comment: Site showed product available and I received an email confirmation. Site did not show order cancelled. Took 3 phone calls to reach someone at the store, to find out that they cancelled the order for no stock. Claimed they sent an email and then hung up!

Rating: 4

Comment: Very lame website. Shows a stock of 514 units. Order was canceled because of no stock?? If you need help with your web site my 14 yr old son is not busy this summer.Ordered through TrioComputers. Here is the response-Thank you for shopping with TrioComputers.com.We received your order, but unfortunately we can not complete it because of the unavailability of this product.The stock you may see is actually in the returns warehouse and is not in shipping condition. We do not have this product in stock at this moment and you will not be charged for this order.514 units that are not in shipping condition. Time to order a new forklift driver. Oh wait they are out of stock/not in shipping condition.We will inform you by e-mail when the product becomes available. No need because I will have ordered it from a company that knows how to drive their fork lift and/or use their computers.

Rating: 4

Comment: Im just disappointed. I bought an HP LP2065 from trio,(triointernational.com/all.cfm/partno/EF227A4%23ABA/stat/pricegrabber)I used "Best Choice" (same-day) shipping. But from the FedEx tracking page, it took 1 extra business day to ship. Fine.The monitor I got was used or refurbished! Judging by the above webpage, it shouldnt have been. The protective plastic was missing from 1 of the monitor cables, the plug, and (presumably) the panel itself. The menu diags show "only" 174 hours used so its not horrible.The user manual was missing. Reading from the online version, Im also missing a software CD and a USB A-to-B cable.When I inserted the panel into the stand, it wouldnt lock. 1 of the screws on the stand had fallen out and 1 was just missing. I had to move the screws around with a 25mm allen wrench to make it work.The monitor itself looks usable so 2 stars. I hope nothing else is wrong; at this rate I dont want to try dealing w/customer support. Sorry.

Rating: 8

Comment: Got my Sonicwall on time.

Rating: 10

Comment: Thank you for your great service. Overall, prices are very competitive and service is excellent. Items were easy to find on the website and delivery was on time and in good condition. I intend to continue to use this retailer for other similar products.

Rating: 10

Comment: I was VERY impressed with the promptness of your delivery time and order processing (e-mail confirmation)Thank You

Rating: 10

Comment: I ordered a code for firewall and it was delivered/emailed within 2 hours!Thank you for your great service.

Rating: 2

Comment: I placed an order 5/14/07 for four products. There were plenty listed in stock.We received an invoice in the mail several days later indicating the products shipped 5/16/07 by "UPS Ground (comm)". No tracking number.It has been 11 business days - UPS ground takes 6 from NY to Seattle.I called on the phone looking for support. All phone options direct to the same extension (#11). No answer. I hope a rep calls me back soon.

Rating: 2

Comment: We called Trio two times to make sure that our computer was in stock and could ABSOLUTELY be shipped by the next day. A snotty man said, "I dont know how many ways I can say the same thing. Yes, it will be there." While waiting for the computer to arrive a DAY later, we were sent an email by the manager saying that the distributor refused our overnight shipping. Period..I called upset and all he could offer was an apology. I reordered the computer from PC Rush.

Rating: 2

Comment: Bought a Lenovo webcam from these guys. When the box arrived, it was empty inside. I tried to contact support many times but nobody answered the phone. Tried sending an email but nobody replied. Worst shopping experience ever. They are scammers. BUYERS BEWARE!