bit-tech Shopping: OfficeMax

Rating: 2

Comment: After a week of waiting for order, called to see what was happening. I was told that the printer was damaged in transit by shipper and being returned to officemax. They would ship another once the original was returned to them by shipper. I asked how long would this be. I was told 7-9 days. I told them to cancel the order and refund the money. I am still waiting for the refund to appear. I will not use officemax again.

Rating: 2

Comment: I too ordered a printer that was "in stock" only to find out that it was not available. When I did a search for the printer, they had it on their site for twice as much.

Rating: 2

Comment: I placed an order that i found on slick deals and after 5 day i was sent a cancellation notice. They accepted my credit card as well as sending me an order confirmation.

Rating: 4

Comment: Communication VERY POOR; ?order confirmation" email only; NO "invoice", NO "order shipped". Among WORST EVER for ORDER STATUS. Web site before and after item arrived showed status "pending" (i.e., "not processed"). Packaging was WORST EVER. Manufactures box loosely placed in POORLY SEALED OVERSIZED BOX - NO FILLER. Item free to bounce around, tearing box. Found on my porch SLIGHTLY CRUSHED and PARTIALLY OPEN with light SNOW AND WATER INSIDE. (Had we had heavy rain water would have pooled inside.) Fortunately manufactures box not crushed or torn, just slightly damp. Havent yet opened it to see if item is undamaged. DRIVER DIDN?T WAIT FOR SIGNATURE, UNSATISFACTORY given cost of item ($700). Was offered option of leaving signed consent form on door, but DID NOT DO SO.

Rating: 6

Comment: good service. the shipped my toners a little late. anyway.. thats ok

Rating: 2

Comment: After Officemax canceled my order it took over a month to get a refund. I got that only after filing a complaint with Paypal and the BBB. I tried calling numerous times during the process only to have them feed me a bunch of lies. They said the product has shipped out the first two times I called. Then the next few times I called they said they canceled the order but my money was refunded. The money was not refunded. The effort I had to go through to get my money back was inexcusable. I would do my business elsewhere.

Rating: 2

Comment: I ordered a printer on 11/30 that stated "expected to ship 1 to 3 days". Today is Dec. 12 and Customer service says it is on backorder and cannot inform me when the shipment will come in, at least not until Dec 17. So, I have to wait up to another week before I can even find out if my printer will be delivered before the decade is finished. Oh, and to add insult to injury, Pricegrabber shows the printer "in stock" still, although now it is back to retail price. The only reason I am keeping the order in is that the price is $350 cheaper than the current list at Officemax.com right now.

Rating: 2

Comment: Officemax is the most horrible place to make online shopping. They took my order and promised to deliver within 1-3 days. Now after several days they are saying that they are out of stock and they cancelled my order. They said they have a problem in their software. They dont respect customer and their on call customer service is extremely rude. I will never oder from Officemax ever in my life. If you want to get harassed and want to deal with extreme difficulties, just order from Officemax and life will turn hell with them.

Rating: 2

Comment: the item was marked "delivered by 1-3 days." it is now 7 days and counting. furthermore there is no tracking information supplied on the website. i called customer service and they were unable to provide any information about where it was, when i might get it, or how to track it. furthermore i was put on hold for substantial periods with obnoxious music. this case is still unresolved.ps. 1 day later. they say they cant cancel the oder since its "shipped," but they have no clue from where, with what carrier or any tracking info. if it ever arrives im shipping it back, meanwhile ive ordered from elsewhere.

Rating: 10

Comment: Very easy to order and fast shipping. Will use again.