bit-tech Shopping: Sears.com

Rating: 2

Comment: I should have reviewed the merchant rating before buying my refrigerator. Dont use the online service. Youll be glad you didnt.Sears successfully killed my business forever. Saga started 6/26/08Received email about unit being available for pickup. Sears called an said they dont have the unit but could order it. I declined (would get one at another store). Asked rep to check other store inventory. He could not do this. He did not offer to cancel the order (he should have as I later found out).Went online to cancel order. Cant be done on line. Even through the CS 800 number on the receipt order cannot be canceled. Called store several times over several days to cancel order through the store etc. July 7th, Voicemail that order is ready for pickup. Tried to cancel. Called Chicago to get to high level management. Stopped by scripted drone support rep. Went to another store a bought the unit. Now CC bill has two units on it.7/10/08 hopefully order is canceled.

Rating: 2

Comment: Ordered a TV using the Site-to-Store shipping option. First off the TV was only available from a store 1.5 hours away. I ordered Sunday afternoon and received an e-mail monday night to confirm "details" of the credit card I used (sears card). Straightened out all the credit issues Tuesday. Called wednesday for a status update, was told the order was on "hold" and most likely due to the CC issue. Thursday I called was told the order was clear of the CC issues and delivery would be Saturday (6 days after order, 5 business days). Called Friday and was told the order was on HOLD again, this time due to the TV not being able to be sourced at the warehouse (note, item was instock to be shipped to store when I ordered and at the time of this phonecall according to the website), HOWEVER I was still told the delivery of the TV to the store would be the next day. Called the next day and BAM the 55" tv has magically fallen off the face of the universe and is now unavailable. Go figure.

Rating: 2

Comment: I would NEVER buy from sears again. What a scam, we bought a TV from them since thy were on sale. we were told that the TV was not in stock and it would be here in a week. Last night we called to verify everything and that we would be able to pick up the TV tomorrow. Today I went to get the TV and was told they didnt have it and it didnt come in on the truck. I should just keep trying every Wednesday and Friday to see when it comes in. I told them I spent 1500.00 and have no TV and dont want to just keep checking back forever with nothing to show from my money. I was told that was my only choice, to continue checking back on Wednesday or Friday and it might come in the next few weeks.I cancelled by order and will never shop at Sears again!

Rating: 2

Comment: I would never ever purchase from SEARS again.The receipt of the order stated the item would be delivered on April 29.Two days before the scheduled arrival day, I received a call to inform me that the delivery had to be delayed one week due to "problems with the manufacturer". Since then, it has been delayed "One week more" 2 more times.In the meantime, I have received dozens of calls from automated machines "informing" me with "details" of my delivery. Finally I cancelled the order after I received one more call to inform me that the order was going to be delayed AGAIN. How do I know that this time was going to be the last time? And even if this time was the last time, I could not handle anymore that continuous calls from automated machines with the same "useful" information.Now, they need 3-10 business days to return my money. Lets see..

Rating: 2

Comment: I bought a Kenmore Dual Fuel range from a Sears outlet. I have recognised that the front doors had different handles. I thought that was the reson they sold it as is.I paid $1800. The sales person told us that the parts were in the box. After delivery we did not find the four burner caps. Without them the range is not working at all. I went back to the outlet shop, of course they dont take any responsibility, because they told it was as is. After several customer service calls, finally after two weeks a service guy was suppose to come with the missing parts.He came but brought the wrong parts. He ordered the caps but I would get it in one-two weeks. I have to feed four people every day, and I could not use my expensive Kenmore range for three weeks now. I paid nearly two thousand dollars for a pile of useless metal.How Sears can afford to do things like that? The owners are already have great enough life, they dont care. Where is Consumer Protection? Avoid Sears forever!

Rating: 4

Comment: Do not recommend ordering large screen TVs from this merchant. Placed order, received shipping info via email--delivery site states: All products will be uncartoned, inspected and placed in your location of choice. The Delivery Team will turn on product to assure working condition. This did not happen--the delivery svs (trucking co.) dropped off large screen TV in our apartment complex parking lot, even though we live on 3rd floor. Merchant exceeded delivery time and did not meet delivery specifications. When I called merchant, was told item could not be delivered or set-up inside our residence. Delivery svs rep stated item should not have been shipped via their service because of its size. I requested and was told (by merchant) we would receive "in home delivery" when I purchased the TV on line.

Rating: 2

Comment: My purchase was a complete disaster. Website showed "in stock" and it turned out that my order was cancelled due to "out of stock" situation. Called Sears and they said nothing can be done and stocks shown on website and reality are not always reconciled. One word "WOW"!!! Stay away from this store.

Rating: 4

Comment: Bought a refurbished vacuum from them and the accessories it came with were older versions. Now I know its refurbished and thats what they kept using as an excuse as well, but they pictured the newer accessories with it on their site. As usual with big companies, I got the run around. They offered me a 5% discount, but I declined telling them they are missing the point. They offered to fill out a formal complaint for some higher up, but I know those end up in the round file. So I gave up

Rating: 2

Comment: I ordered this product in June of 2005.Immediately, the microwave began to shut down periodically.A technician responded and replaced over $1200 worth of parts for a microwave that I paid $700 for. The microwave still shut down periodically. Four (4) service calls and $1600 worth of parts later.I had to package the old one up, send to them and wait several weeks for a refund. Customer service was misleading and generally rude. As a result, I will never use Sears.com again. 1 year i dealt w/ this

Rating: 2

Comment: SEARS site shows availability of item as IN STOCK. Purchased item via ONLINE and SCHEDULED for delivery. SEARS canceled order due to over sale of item, no contact, no offer of replacement, or other options. Site shows in stock days later. Will not honor terms of deal made under sale conditions of that date and states that it is strictly up to local store whether or not to honor that deal. Local store not involved in ONLINE purchase why would I expect them to honor a deal they did not make.