bit-tech Shopping: HomeClick.com

Rating: 4

Comment: As I was printing my order, I noticed that you advertise free shipping. I was charged for shipping. Why?

Rating: 2

Comment: I ordered a Toto toilet that was damaged during shipment. After refusing delivery it took me several days and numerous phone calls and long waits to get someone at Homeclick to confirm the damaged shipment. I was told my credit card would be credited within 3 days. After 2 weeks with no response from Homeclick (Home Décor Products) I was able to confirm via Toto that the company had declared Chapter 7 bankruptcy. I had to go through my credit card company to dispute the charge which was eventually removed. If this company emerges out of bankruptcy please avoid conducting business with them. While the economy may have contributed to its downfall the atrocious customer service sealed its fate.

Rating: 2

Comment: If you want to loose your time and money try to shop with HomeClick.com. I spent quiet bit of my time trying to find a good price for a jetted tub and found one at a different company that is also authorized dealer for the brand. The price was really close to what HomeClick.com was offering it for. Just to check it out I called HomeClick and was told that they can beat the price. So I made an order through them, and they mailed me a conformation letter and charged my credit card. Two weeks later when all sales in other stores and theirs as well were over they canceled my order! Now I have to pay more money plus our construction project will be delayed as well! So welcome to HomeClick.com world!

Rating: 2

Comment: Do not order from them. I ordered a BBQ..the website said it was in stock ready for delivery. They make you agree to a strange cancellation policy during the process. Then I got the confirmation and it said it was backordered. I called within 10 minutes and was told the order was in process and couldnt be cancelled. If I returned it it would be a 15% restock fee. A total scam that apparantly reading the reviews they do to a lot of people. Stay away.

Rating: 2

Comment: Customer service is remarkably bad.Positives: My order (a Toto toilet, Barclay pedestal sink, and an American Standard faucet + accessories) initially shipped quickly, prices were very competitive, and I believe that I have a faucet I can use.Big negatives: They sent me the wrong toilet. Mistakes happen, but it took multiple phone calls, with 15-45 min. on hold, to get them to even schedule the return.The sink had a cracked pedestal. Again, should be no problem - just replace it. But it has taken me a month of phone calls to customer service (being told, "Were waiting to hear from the manufacturer,") and emails that were outright ignored for me to decide that it would be best to return the sink and start over with a different vendor. To this, they have responded, stating that a new pedestal will arrive within the next week or so. Well see.Cross your fingers that nothing goes wrong. Im now going to buy my toilet elsewhere, even if I have to pay more.

Rating: 2

Comment: the ad said in stock - shipped within 1 - 2 days - I ordered on Jan 28 - my credit card was charged on Jan 30 - today is Feb. 23 and I still have not received the item

Rating: 2

Comment: I still have not received my order after multiple calls to the vendor (which go unanswered after the automated attendant sends you to Customer Service) and multiple emails that have never been responded to. I have contacted my credit card company - HomeClick had no problem charging me right away - and have disputed the charge. I intend to pursue additional action as in this day and age, this type of unethical service is outrageous.

Rating: 2

Comment: Terrible.* Poor customer service in general (put on indefinite hold more than once)* Items that appeared in stock when I ordered, went on backorder once I hit submit.* Then I received double of everything on one shipment. Ive been calling for weeks trying to get them to pick up the extra merchandise that they double shipped. On 4 separate phone calls Ive been promised return labels, so far no action at all has been taken.I have escalated this to a customer service manager.

Rating: 8

Comment: Based on everything Id read about Homeclick, I was hesitant about buying from them despite the fact they were selling the bed I wanted (Klaussner Miller Mission Bed), at 50% less than other merchants. However, it seemed the biggest complaint people had made about Homeclick was the amount of time it took to receive the order. Since time was not of the essence for me, I decided to cross my fingers and take the plunge. I ordered the bed on 1/13/09 and today, 2/2/09 its sitting in my bedroom and looking better than I had expected. The bedframe even came with slats with supports, although that hadnt been mentioned in their ad. True, Homeclicks customer support is a bit weak, and there was a slight breakdown in their communication process. At one point they said the shipment was going to be delayed, but that turned out to be incorrect. They said theyd send an email regarding the order status, but never did. However, when all is said and done, I feel I got a great deal and am very happy.

Rating: 4

Comment: We ordered a towel warmer with "satin nickle" finish and received a towel warmer that was painted. We returned the item and purchased a chrome version (which we verified was actually chrome!). However, HomeClick charged us a restocking fee even though we made the case that the description was misleading and we did purchase the towel warmer in a different finish. Bad form!