bit-tech Shopping: Avanti MBD5L Mini Pub Mini Beer Keg Dispenser

Rating: 2

Time with product: 60 Days

Strengths: Good-looking unit

Weaknesses: Heineken adapter will not workCustomer service is abysmal

Summary: My wife purchased this for me about two months ago, and I have never been able to use it on Heineken mini-kegs. (I have not tried it on other types of kegs requiring CO2.) When I attach the Heineken mini-kegs to the unit, there appears to be almost no pressure coming through the supply line. I?ve tried this on three Heineken kegs so far, and none of them worked. When I switched to the little dispenser that came with the mini-keg, the pressure was more than adequate, so that obviously is not the problem. When I first called customer service, the person I talked to insisted I did not have the new Heineken adaptor. I waited 10 days to receive the new one in the mail, and it was the same as the old one. I tried it anyway, but it didn?t work. I?ve called five more times, and no one seems to know anything about the unit, let alone how to fix it. I finally called the sales department and was able to leave a voice mail for the service ?manager,? and he had a product engineer call me. However, the engineer wouldn?t talk to me until I sent him an email explaining the problem. I did that the same day, but he never called me back. I?ve emailed him twice since then (two and a half weeks) and asked him to call me, but still no response.I?m assuming at this point that the Company has a product that does not work, and that is why no one will talk to me. So if you want a mini-pub unit to dispense Heineken from a mini-keg, forget about the Avanti Mini Pub.